Yesterday I asked a rep to disconnect me so I could packet log it. He turned me down. I asked again today.

[quote][03:46:38 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: How may I help you today?
[03:46:40 PM] <RealityRipple> can you disconnect me from bnet?
[03:46:47 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: yes
[03:46:50 PM] <RealityRipple> will you?
[03:46:53 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: did you want me too?
[03:46:55 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: why
[03:46:56 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: ?
[03:46:58 PM] <RealityRipple> yes, i do
[03:47:10 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: why first?
[03:47:15 PM] <RealityRipple> someone told me there's a packet that disconnects people and that it can be exploited
[03:47:21 PM] <RealityRipple> i want to prove them wrong
[03:47:28 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: thought so, sorry, can't help you with that
[03:47:31 PM] <RealityRipple> aww
[03:47:38 PM] <RealityRipple> come on
[03:47:42 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: you'll have to get disconnected through normal means
[03:47:59 PM] <RealityRipple> what, by bothering the crap out of you?
[03:48:02 PM] <RealityRipple> that's no fun
[03:48:06 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: but tell ya what, I'll stick you in the void!  how's that?
[03:48:10 PM] <RealityRipple> ah
[03:48:11 PM] <RealityRipple> fine
[03:48:13 PM] <RealityRipple> -.-
[03:48:19 PM] RealityRipple was kicked out of the channel by a Battle.net representative.
[03:48:19 PM] a Battle.net representative kicked you out of the channel!
Joined Silent Public channel: The Void[/quote]

I'm gonna keep asking until they do it.

To save you the time, and the risk of getting your account banned, there is no special "disconnect packet," it's just a regular connection close

People like you make customer service wait times longer for those that need *real* assistance

lol have fun wasting your time.. hell i can even give you the code straight from the bnet server:
[code]
closesocket(socket);
[/code]

I know there isn't. But it's fun bothering them. And as for people who need assistance, there were two people after me and it took up two whole minutes... oh noes! I'm such a terrible person.

And I do love them thar time wasties!

Oh wow, you were able to get MartyT?
I find it interesting that they turned down your request for a disconnect.
When I asked them, I was disconnected no problem. me: "Hey rep can you say /disconnect brew" rep: "sure!" bot: "disconnected" No problem!
It depends on who the rep is :P
JamesK is a snot. Other then him, the rest are so-so.

I'll be asking ChuckS today! Let's see what he says...


Curses, foiled again!
[quote][03:15:25 PM] <ChuckS.Support@Blizzard> RealityRipple@USWest: Hello how may I assist you today?
[03:15:42 PM] <RealityRipple> Will you disconnect me from Battle.net?
[03:16:14 PM] <ChuckS.Support@Blizzard> RealityRipple@USWest: Why are you requesting this?
[03:16:33 PM] <RealityRipple> I've asked reps yesterday and the day before
[03:16:43 PM] <RealityRipple> and they both turned me down
[03:16:58 PM] <ChuckS.Support@Blizzard> RealityRipple@USWest: Do you have an technical issue I can assist with?
[03:17:06 PM] <RealityRipple> nope
[03:17:12 PM] <RealityRipple> i just want to be disconnected
[03:17:15 PM] <ChuckS.Support@Blizzard> RealityRipple@USWest: Thank you and have a good day.
[03:17:18 PM] <RealityRipple> aww
[03:17:21 PM] RealityRipple was kicked out of the channel by a Battle.net representative (no issue).
[03:17:21 PM] a Battle.net representative kicked you out of the channel!
Joined Silent Public channel: The Void[/quote]

Just sit in open tech support around the time the reps start doing tech support, on an account hinting at rep spying, you will get a account ban/ip ban almost guaranteed.
Why go to them, when the homophobes will come to you :p

I go to them because it's entertaining. Especially when they say things like "but tell ya what, I'll stick you in the void!  how's that?"

I can think of a few things that are far more entertaining

Ya, well, too much fun makes boring times even more boring.

Anyone ever seen NoSpam.Sysop@Blizzard before? That's not a name I'm familiar with, but in the blizz tech support channel he spoke while being hidden....



And today's:
[quote][04:22:03 PM] <PeterN.Support@Blizzard> RealityRipple@USWest: Good afternoon.
[04:22:05 PM] <PeterN.Support@Blizzard> RealityRipple@USWest: May I please have your email for tracking purposes?
[04:22:14 PM] <RealityRipple> webmaster@realityripple.com
[04:22:19 PM] <PeterN.Support@Blizzard> RealityRipple@USWest: Thank you, and what issue can I assist you with today?
[04:22:31 PM] <RealityRipple> can you disconnect me from battle.net?
[04:22:56 PM] <PeterN.Support@Blizzard> RealityRipple@USWest: Do you have a technical issue I can assist you with today?
[04:23:05 PM] <RealityRipple> i've asked the last three days in a row and none of you will do it
[04:23:08 PM] <RealityRipple> come on
[04:23:20 PM] <PeterN.Support@Blizzard> RealityRipple@USWest: I can kick you if you want.
[04:23:26 PM] <RealityRipple> that's boring
[04:23:31 PM] <RealityRipple> i want a disconnect!
[04:23:34 PM] RealityRipple was kicked out of the channel by a Battle.net representative (Fair enough).
[04:23:34 PM] a Battle.net representative kicked you out of the channel!
Joined Silent Public channel: The Void[/quote]

[quote author=Andy link=topic=17279.msg175975#msg175975 date=1201306226]

Anyone ever seen NoSpam.Sysop@Blizzard before? That's not a name I'm familiar with, but in the blizz tech support channel he spoke while being hidden....
[/quote]
Yes. Contrary to popular belief, the blizzard representatives do not have individual nospam accounts. They are actual people. NoSpam#2 is the most active, however I have seen NoSpam before. They do not register as being online. They cannot be /whois'd (although they can receive whispers). I think MartyT does have an administrator account, though.

[quote author=brew link=topic=17279.msg175976#msg175976 date=1201309894]
[quote author=Andy link=topic=17279.msg175975#msg175975 date=1201306226]

Anyone ever seen NoSpam.Sysop@Blizzard before? That's not a name I'm familiar with, but in the blizz tech support channel he spoke while being hidden....
[/quote]
They do not register as being online. They cannot be /whois'd (although they can receive whispers).
[/quote]

Things might have changed, but I have cought nospam online a few times, via /where
I think they just logon/off really quickly, but I havent seen it in a few months, so idk.

Btw ripple, this is how you do it:
[quote]
[18:22:43] <MartyT.Support@Blizzard> BinaryBrain@USWest: Hello BinaryBrain, How may I help you today?
[18:22:50] <BinaryBrain> hello
[18:23:00] <BinaryBrain> i have bug with my
[18:23:17] <BinaryBrain> can you help my?
[18:23:24] <MartyT.Support@Blizzard> BinaryBrain@USWest: with what?
[18:23:33] <BinaryBrain> i think im a homosexual
[18:23:38] <BinaryBrain> how can i remove this from my?
[18:24:00] <BinaryBrain> /
[18:24:00] Error: -2146818235. Connection is aborted due to timeout or other failure
[/quote]
Aside, I didnt go out to ask that question, I just joined and it was pretty much instantly my turn, so thoguht id fire a random question at him.
told you they were homophobes =)

edit: spelling

Wow... that's really fucking lame. They'll disconnect you over a sexual preference, bun they won't for asking nicely?

And today's:
[quote][04:26:54 PM] <KenD.Support@Blizzard> RealityRipple@USWest: How may I help you?
[04:26:58 PM] <KenD.Support@Blizzard> Koe-frank789@USWest: Have a good one
[04:27:05 PM] <RealityRipple> I want you to disconnect me from battle.net
[04:27:24 PM] <KenD.Support@Blizzard> RealityRipple@USWest: Nah,  how about out of the channel? =)
[04:27:29 PM] <RealityRipple> argh
[04:27:44 PM] <RealityRipple> you guys never disconnect me!
[04:27:47 PM] <RealityRipple> it's not fair
[04:27:49 PM] <RealityRipple> :(
[04:28:00 PM] <KenD.Support@Blizzard> RealityRipple@USWest: Lol,  thats generally a good thing
[04:28:11 PM] <RealityRipple> ya
[04:28:20 PM] <RealityRipple> but i want to be disconnected
[04:28:24 PM] <RealityRipple> and i've asked nicely
[04:28:27 PM] <RealityRipple> all last week
[04:28:32 PM] <KenD.Support@Blizzard> RealityRipple@USWest: Nah,  not today
[04:28:36 PM] <RealityRipple> damn
[04:28:41 PM] <RealityRipple> i'll try again tomorrow!
[04:29:13 PM] <KenD.Support@Blizzard> RealityRipple@USWest: Lol,  alright,  sounds good
[04:29:27 PM] <RealityRipple> oh, and tell sixen hi!
[04:29:40 PM] <KenD.Support@Blizzard> RealityRipple@USWest: <RealityRipple@USWest> oh, and tell sixen hi!
[04:29:45 PM] <RealityRipple> thanks
[04:29:47 PM] <RealityRipple> see ya!
Joined Public Product-Specific channel: diablo usa-1[/quote]

At least Ken's nice about it.

[quote][02:13:55 PM] <MartyT.Support@Blizzard> Wonzy, stop yelling and wait until I call you....
[02:14:17 PM] <MartyT.Support@Blizzard> no, I'm not going to call your house, wait until I call your account name[/quote]
I love being around when there's idiots in the channel.

After that, someone loaded a lot of SC bots which sat around for about 8 minutes... Guess 5E's been reversed finally?


[quote][02:31:52 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: Hello RealityRipple, How may I help you today?
[02:32:04 PM] <RealityRipple> Hia
[02:32:10 PM] <RealityRipple> i think you know why i'm here!
[02:33:00 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: How may I help you today?
[02:33:12 PM] <RealityRipple> Please disconnect me from battle.net?
[02:33:20 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: why?
[02:33:27 PM] <RealityRipple> cause i asked nicely?
[02:33:36 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: not a good enough reason
[02:33:41 PM] <RealityRipple> cause i've asked niceley
[02:33:44 PM] <RealityRipple> for the last week?
[02:33:58 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: you want to examine the packets you get when I do, that's not a good thing.....
[02:34:06 PM] <RealityRipple> bah
[02:34:16 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: but....  I can send you to the Void again??
[02:34:17 PM] <RealityRipple> are you saying
[02:34:27 PM] <RealityRipple> you don't have faith in bnet's security?
[02:34:54 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: I have faith in it but I still wouldn't put my hand in a sleeping lion's mouth...
[02:35:07 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: why tempt fate?
[02:35:21 PM] <RealityRipple> Because the lion's actually dead?
[02:35:44 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: depends on your perspective
[02:36:41 PM] <RealityRipple> bah
[02:36:48 PM] <RealityRipple> can i just stay here, then?
[02:37:31 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: no, you can rejoin, but I'll remove you if you stay at the top
[02:37:41 PM] <RealityRipple> i'm not at the top
[02:37:43 PM] <RealityRipple> kayla is
[02:37:52 PM] <MartyT.Support@Blizzard> RealityRipple@USWest: they don't count
[02:37:57 PM] <RealityRipple> psh[/quote]
They're not even kicking me out anymore.

Trolls were a problem on Firefox live chat for a bit, which made wait queues longer than they need to be.  Thankfully it's not so bad now days

Unfortunately, for as long as I've been on Battle.net, Blizzard Tech Support was always trolled.  The good thing is customer service doesn't entertain it as much as they used to.  I find the wait times are better if you call in anyway.  People tend to troll call centers less

Not sure why this is posted here, I haven't seen anything fun™ yet

Meh, I'm having fun.


In the beginning, there was 0.
Then Root said: "Let there be 1."
Root saw binary, and He saw that it was good.
Then Root created /. And He gave unto / all the directories, so that they may store 0 and 1.
And Root mounted peripherals. And He saw that they were good.
Then Root created GUI of the binary, and gave unto GUI all that he had created. And GUI was formless.
Root then gave GUI a host of settings, so that it may be formed howsoever the User wishes. And Root saw that it was User Friendly.

There, is it "Funny" now?

[quote author=Spht link=topic=17279.msg176025#msg176025 date=1201660469]
I find the wait times are better if you call in anyway.  People tend to troll call centers less
[/quote]

I've found that to be true also.  I haven't needed tech support more than maybe 4 times in my time on battle.net but when I did I always just called instead of dealing with Blizzard Tech Support.

[quote][10:17:35 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: Hello RealityRipple, How may I help you today?
[10:17:38 AM] <RealityRipple> Hia
[10:17:45 AM] <RealityRipple> before I ask my usual question
[10:17:55 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: you again?
[10:18:02 AM] <RealityRipple> yes me
[10:18:03 AM] <RealityRipple> :P
[10:18:11 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: I'm not going to disconnect you....
[10:18:15 AM] <RealityRipple> do you know if bnet games will work on XP SP3?
[10:18:26 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: why wouldn't they?
[10:18:29 AM] <RealityRipple> dunno
[10:18:37 AM] <RealityRipple> lots of things screwed up in sp2
[10:18:40 AM] <RealityRipple> you never know
[10:18:46 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: didn't even know there was a SP3
[10:18:54 AM] <RealityRipple> it's not publicly out, yet
[10:18:59 AM] <RealityRipple> release candidate 1 is
[10:19:06 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: nothing is wrong with our games and XP, any version, or Vista for taht matter
[10:19:08 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: that*
[10:19:14 AM] <RealityRipple> alright then
[10:19:17 AM] <RealityRipple> and
[10:19:24 AM] <RealityRipple> PLEASE DISCONNECT ME?????
[10:19:25 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: we're not able to support prelease or beta os issues
[10:19:29 AM] <RealityRipple begs>
[10:19:30 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: no
[10:19:32 AM] <RealityRipple> aww
[10:19:47 AM] <RealityRipple> i thought for sure caps lock would do the trick
[10:20:04 AM] <RealityRipple> well
[10:20:08 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: no, it will just make my squelch you
[10:20:14 AM] <RealityRipple> time to go install an unupported beta os!
[10:20:19 AM] <RealityRipple> see ya tomorrow![/quote]

Ok its pretty obvious they're not going to disconnect you, are you seriously that bored with that much free time?

It takes three minutes, it's not that big of a free time thing... I guess if I sat there waiting for them to call my name it would be, but that's the great thing about If InStr$(LCase$(strMessage), "realityripple") > 0 Then Beep.

[quote author=Andy link=topic=17279.msg176055#msg176055 date=1201832122]
It takes three minutes, it's not that big of a free time thing... I guess if I sat there waiting for them to call my name it would be, but that's the great thing about If InStr$(LCase$(strMessage), "realityripple") > 0 Then Beep.
[/quote]

Cleaner code:
[code]
    If InStr(1, strMessage, "realityripple", vbTextCompare) Then Call Beep
[/code]

TextCompare is slower, call is pointless, the InStr$(was a typo, and the 1 is pointless unless you're using vbscript.

Man, Marty's not even letting me say hi, anymore!
[quote][10:52:30 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: still not going to disconnect you........
[10:52:38 AM] <RealityRipple> dammit
[10:52:41 AM] <RealityRipple> come on man
[10:52:49 AM] <RealityRipple> i don't even have WPE open
[10:52:56 AM] <RealityRipple> :P
[10:53:07 AM] <RealityRipple> i just came in to say hi today
[10:53:13 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: just go into a private chanel and spam, Battle.net swll disconnect you
[10:53:19 AM] <MartyT.Support@Blizzard> RealityRipple@USWest: will*[/quote]

you're a moron.  nothing special happens when they disconnect you.

Uh, duh...

[quote author=Andy link=topic=17279.msg176120#msg176120 date=1202195994]
Uh, duh...
[/quote]

so why do you insist on getting a packet log of it ?

Entertainment?

[quote author=Spht link=topic=17279.msg176025#msg176025 date=1201660469]
Unfortunately, for as long as I've been on Battle.net, Blizzard Tech Support was always trolled.  The good thing is customer service doesn't entertain it as much as they used to.  I find the wait times are better if you call in anyway.  People tend to troll call centers less
[/quote]
Gotta laugh at blizzard tho, they ask for it in away. It would take me less than a day to write a little AI to answer all the questions and link ppl to support pages on the site, given there support file with the problem/links.
If stupid old me can do it, i cant see why stupid old blizzard cant :(
You only need to sit in BT for a few mins and see how easy it would be to make somthing that could detect questions and answer them, in all languages to.
A support worker would only need to be there to catch the problems that the AI cant answer (IE when somone makes it to the top of the channel unhappy with the way the bot answerd there questons) which could then very easyly be added to the robot by the rep.
If they did somthing like that (and i dont mean commands in techbot, im talking full convo holder AI's) then 90%+ of the people with problems could get answers with out needing to wait at all.

Pretty sure tho, if somone made a 3rd party bot that does that, and sat it in blizzard tech, they would simply disconnect/close account/ip ban it. Blizzard always have been a little bit retarded.

Im guessing they have big back logs of chat/support that goes on in blizzard tech anyway. Wouldnt be hard to run that through some code and bam, you have a robot rep.

No Brew you're actually retarded.  Marty's tools account is administrative along with Seniors and Management.  Nospams can't be whispered while hidden.  They can talk and whisper all they want.  Only Seniors/Management/NoSpam can be /hidden.  Nospam#'s mean nothing.  They change every time each individual person logs off.  Need to know anything else?

Also Techbot can weakly answer some questions.

[quote author=Kayla link=topic=17279.msg177811#msg177811 date=1208749684]
No Brew you're actually retarded.
[/quote]
It's not much coming from you

Yet you claimed to know things about reps Brew...Please continue with your idiocy.

[quote author=Kayla link=topic=17279.msg177811#msg177811 date=1208749684]
Need to know anything else?
[/quote]
I DO I DO!
Does marty ask you to spit or swallow?

Ask him yourself.  I rarely talk to Marty.

DOOD BNET IZ SRYS BUSINES
LUK AT MEE I NOS MORE ABOUT BNET THAN U
UR RETARD GG NO RE

^This entire thread.

Wow... way to make the rest of the thread even more pointless and stupid than the reason I created it. Three cheers for the interweb.

fun times with the reps
sounds like a porno

Probably, many ppl in this thread have big phat tardon's.  :P

Marty hates me more than you... :(

To save you the time...

[quote]
07:32:36 PM | «TomL.Support@Blizzard» vuther.de@USWest:  Can I get your email address for tracking purposes?
07:32:50 PM | «vuther.de» .. no you cant
07:33:09 PM | «vuther.de» What I need does not require for you to track me.
07:33:28 PM | «TomL.Support@Blizzard» vuther.de@USWest: What seems to be the problem?
07:33:34 PM | «vuther.de» Can you disconnect me from bnet?
07:34:40 PM | «TomL.Support@Blizzard» vuther.de@USWest: yes
07:34:49 PM | «vuther.de» Do it please.
07:35:04 PM | «TomL.Support@Blizzard» vuther.de@USWest:  Are there any other Technical issues I can help you with?
07:35:12 PM | «vuther.de» Yes, disconnect me from Battle.net
07:35:40 PM | Disconnected from Battle.Net!
[/quote]

Seems like I got the right person on this one!

The idea, iirc, was to capture the packet they sent you. Did you do that, at least?

They DON'T send you a packet. But ya, you're supposed to packet log it to prove that.

He didn't get it, fail lol

We should start a "Get the reps to do stuff" contest! We'll have scores and ranks and weekly challenges and eventually they'll get so pissed they'll ask for a raise! Everyone wins!

you guys are stupid if you're still trying to see if there's any secret packets sent when a rep disconnects you ...

[quote author=UserLoser link=topic=17279.msg179830#msg179830 date=1221544728]
you guys are stupid if you're still trying to see if there's any secret packets sent when a rep disconnects you ...
[/quote]

no your stupid if u think brew is smart

That was sort of the entire point of this whole thing, UL.

[quote author=Newby link=topic=17279.msg179831#msg179831 date=1221547765]
[quote author=UserLoser link=topic=17279.msg179830#msg179830 date=1221544728]
you guys are stupid if you're still trying to see if there's any secret packets sent when a rep disconnects you ...
[/quote]
no your stupid if u think brew is smart
[/quote]
MMMMMMMMM....

how's davis going for you?

[quote author=brew link=topic=17279.msg179836#msg179836 date=1221597907]
[quote author=Newby link=topic=17279.msg179831#msg179831 date=1221547765]
[quote author=UserLoser link=topic=17279.msg179830#msg179830 date=1221544728]
you guys are stupid if you're still trying to see if there's any secret packets sent when a rep disconnects you ...
[/quote]
no your stupid if u think brew is smart
[/quote]
MMMMMMMMM....

how's davis going for you?
[/quote]

I move in on Sunday. It's gonna be super sweet.

[quote author=Andy link=topic=17279.msg179832#msg179832 date=1221550031]
That was sort of the entire point of this whole thing, UL.
[/quote]

nothing happens

Exactly...

Give him time. He'll figure out what's happening eventually.

I hope so... I thought I explained myself on the first post...